Refund policy

NO REFUND OR EXCHANGE

We do not offer refunds or returns once an order is placed. Exchanges are only applicable under specific conditions. The following are NOT ELIGIBLE for exchange or credit note:

  • Pre-orders & customised orders (These require full payment and cannot be exchanged or replaced.)
  • Items purchased on Sale/ Promotional Offers
  • Used products (Items must be in original, unused condition for any exchange)
  • Minor colour and design variations due to display differences and the handcrafted nature of our products.

Please note that prices exclude customs duties and shipping charges. Duties and taxes applicable per your country's regulations are the customer's responsibility.

We are not responsible for delays due to natural calamities and unavoidable circumstances.

REPAIR POLICY- INDIA

In case a jewellery piece is accidentally damaged by the customer, Jewels of Noor will be happy to repair it for you.

Jewels of Noor comes with a 1-month warranty, where pieces will be repaired for FREE within 1 month of delivery, while a pickup & re-shipping fee of 500/- will be charged.

After 1 month, a ₹500/- pickup & re-shipping fee along with repair charges (as per actuals) will be applicable. These charges will be communicated after our team evaluates the scope of repair based on the image/video of the damage shared by the customer

EXCHANGE & REPAIR

All our products are handcrafted by Indian artisans; hence it might have slight irregularities, which only add to their beauty.

WE DO NOT ACCEPT RETURN OR REFUND REQUESTS ONCE AN ORDER IS PLACED. WE ONLY OFFER EXCHANGE AND CREDIT NOTES under special circumstances, which can ONLY be redeemed on the Jewels of Noor Website.

We accepts Exchanges ONLY if:

  • The product(s) delivered are different from the original order.
  • The product(s) delivered arrived damaged.
  • The product is missing parts.
  • The product has quality issues.
  • Others

In such cases, customers need to initiate exchanges directly via this link within 7 days of delivery. Post 7 days, no requests for exchange will be entertained.

PLEASE NOTE:

  • Customised orders and items on sale are NOT ELIGIBLE for exchange.
  • Promotional offers CANNOT be applied to Exchange orders/Credit Notes.
  • No returns shall be accepted on products purchased from third-party websites or physical stores.
  • We holds the right to accept or reject any exchange or repair request at its sole discretion.

EXCHANGE POLICY

  • We only exchange products and do not offer refunds if the customer doesn't like the product(s). The request must be raised within 7 days of delivery through this link.
  • Customised orders and items on sale are NOT ELIGIBLE for exchange.
  • A product can be exchanged only ONCE through the course of an order.
  • The product must be unused and untampered to be eligible for exchange. Used products sent for exchange will be returned, and the exchange will not be processed. Exchange shipments may take longer than usual. Please note that we do not offer any discounts on exchange orders. All exchange items will be processed at their original prices, in accordance with our policy.
  • The exchange process may take up to 15-20 days, as the product will first be picked up, undergo a quality check, and then be re-shipped
  • For exchange, customers need to bear pickup & re-shipping charges of ₹500/- (PAN India).

EXCHANGE CHARGES

  • For domestic exchanges, a pickup & re-shipping fee of 500/-is applicable if the customer faces any of the following: Size Issues, Quality Issues, or Product Weight Related Issues.
  • No exchange fee is charged if the customer faces any of the following: --Damaged or Defective Product, Wrong Item Received, or Missing Parts in the order